Terms

Standard Terms of Service

1. Who we are and what these terms cover

1.1 The service is provided by Clarvia AS, Kråketorpveien 8a, 1626 Manstad, Norway, organisation number [org. no.] ("Clarvia", "we", "us"). Contact: post@clarvia.io.

1.2 These terms govern your access to and use of the Clarvia platform at clarvia.io and all related features (the "Service"). "You" or "the Customer" means the company or person that holds the account.

1.3 Clarvia sells to businesses. If you use the Service as a consumer, mandatory consumer protection rights under the law of your country of residence are not affected by these terms.

1.4 These terms, the Privacy Policy, the Cookie Policy and, where signed, the Data Processing Agreement (docs/legal/dpa-draft-2026-09.md) form the whole agreement between us.

2. Account and acceptance

2.1 You accept these terms by clicking to accept at signup and again at checkout when you start a paid subscription. Acceptance is recorded with the date and the version of the terms accepted.

2.2 You are responsible for the accuracy of your account details, for keeping credentials secure, and for everything done under your account by the people you invite to it.

2.3 You must be authorised to bind the company you sign up on behalf of.

3. Plans and plan limits

3.1 The paid plans and their limits are:

3.2 The Free plan is how you try Clarvia before you buy: one website, its most important page scored, with the fixes shown but locked. The limits are one site, one page and no published fixes, with 20 questions tracked against up to 3 competitors, measured once when you start rather than every month. Free requires no payment card, does not renew, and is not time-limited. Free accounts keep access to the checks already generated. Applying fixes to your content and publishing to a connected site are paid features. A check covers one page, not the whole website; the page limits in clause 3.1 apply to the paid plans only.

3.3 Enterprise is quoted individually and is governed by a separate signed agreement.

3.4 The monthly limits in clause 3.1 - the fixes you publish, and the measurements we run for you - reset at the start of each billing period and do not roll over. Sites, pages and seats are standing limits rather than monthly ones. An add-on pack bought on top of a plan raises one of these limits for the period it is bought for and lapses at the end of that period.

3.5 "Fair use" in clause 3.1 means use consistent with a normal agency workload. If your use is far outside that, we will contact you and agree a plan that fits before taking any action; we will not throttle or suspend without speaking to you first.

3.6 We may increase an allowance at any time. We will not reduce the allowance of an existing subscription while it runs uninterrupted.

4. Prices, billing and renewal

4.1 List prices are Solo NOK 990, Team NOK 2,490 and Agency NOK 6,990 per month per company, or USD 99, USD 249 and USD 699 per month outside Norway. Paid plans are charged per company, not per user.

4.2 Clarvia is not registered for Norwegian value added tax (mva), so no VAT is added at checkout and the price shown is the price charged. If Clarvia becomes VAT-registered, VAT will be added as required by law, with 30 days' written notice before the first affected renewal.

4.3 Monthly subscriptions renew automatically at the end of each monthly period at the price then applicable to your subscription, until cancelled.

4.4 Annual subscriptions are charged once per year at ten times the monthly price, so you pay for ten months and receive twelve. They renew automatically each year, and we send a reminder by email no later than 30 days before each annual renewal.

4.5 Payment is collected by Stripe. You authorise us to charge the payment method on file for each renewal.

4.6 First payment. The first payment is charged at checkout on the day you subscribe. The amount shown at checkout is the amount charged that day, and each renewal is charged at the start of the following period.

5. Cancellation and refunds

5.1 You may cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period; you keep full access until then.

5.2 Except as set out in clauses 5.3 to 5.5, we do not refund partial periods. A cancellation part-way through a month or a year does not produce a pro-rata refund.

5.3 14-day money-back on the first payment. If you are not satisfied, tell us at post@clarvia.io within 14 days of your first payment on the account and we refund that payment in full, no reason required. This applies once per company, to the first payment only.

5.4 If we discontinue the Service, we give at least 30 days' notice and refund the unused part of your current billing period.

5.5 Switching from annual to monthly. An annual subscriber may switch to monthly at any time and unused whole months are refunded: one twelfth of the annual price for each unused whole month, with the month in progress not refunded. Monthly billing at the price then applicable to your subscription starts from the following month.

6. Price changes

6.1 We may change list prices. An existing subscription moves to a new price only at its next renewal, and only after at least 30 days' written notice by email to the address on your account.

6.2 If you do not accept a new price, cancel before the renewal date and the change never takes effect for you.

6.3 Price-locked pilot customers and customers on a stated launch price are exempt from clause 6.1 for as long as their subscription runs without interruption, on the terms of the agreement or offer that granted the lock. A cancellation ends the lock.

7. Availability and support

7.1 We provide the Service on a best-effort basis. We do not give an uptime guarantee or service credits on these plans; a guaranteed uptime target with service credits is available under an Enterprise agreement.

7.2 We answer support requests sent to post@clarvia.io or from inside the product within one business day (Norwegian business days).

7.3 We may perform maintenance that briefly interrupts the Service. Where we can plan it, we give notice in advance.

7.4 The Service depends on third-party AI providers and on the websites you ask us to analyse. We are not responsible for their availability or for a site that blocks our scraper.

8. Non-payment

8.1 If a payment fails, we send reminders for 14 days and Stripe retries the charge.

8.2 If the payment has not succeeded after 14 days, the account is downgraded to the Free plan. We do not delete your data on non-payment: analyses, scores and settings are kept and become available again when you subscribe.

8.3 We do not charge late fees or interest on failed subscription payments.

9. Your content, our platform

9.1 You own the content you submit and the content you publish, including drafts generated by the Service that you approve and publish. You retain all rights in your own pages, brand and materials.

9.2 You grant us a non-exclusive licence to process your content in order to deliver the Service. That licence ends when your account is deleted, except as set out in clause 11.4.

9.3 We own the platform, the software, the scoring method, our models and prompts, and all aggregated and anonymised learnings derived from use of the Service. You get a limited, non-exclusive, non-transferable right to use the Service while your subscription is active.

9.4 You may use the outputs the Service generates for your own business purposes without further permission from us.

10. AI-generated content and responsibility

10.1 Rewrites, additions and suggestions are drafts generated by AI models from your own pages and brand context.

10.2 You review every draft before publishing it and you are responsible for all content published on your pages, including its accuracy and its compliance with the Norwegian Marketing Control Act (markedsføringsloven) and other applicable law.

10.3 We operate an automated truthfulness guard that blocks generated claims which are not supported by your own source material. We maintain that guard, but we give no warranty that generated text is accurate, complete or suitable for a particular purpose, and we carry no liability for content you publish.

10.4 Scores, findings and recommendations are our professional assessment. They are not a guarantee of ranking, traffic, citation or revenue.

11. Data protection and retention

11.1 We process personal data in accordance with the GDPR and the Norwegian Personal Data Act. Our Privacy Policy describes what we collect and why. Primary data is stored in the EU (Frankfurt).

11.2 Where we process personal data on your behalf, we act as your processor under the Data Processing Agreement, which we sign on request.

11.3 You may export or delete your personal data at any time from the account page or by writing to post@clarvia.io. On a deletion request we delete personal data within 30 days, except invoice data we must keep under Norwegian bookkeeping law.

11.4 Content data. Site content, scores, generated rewrites and the outcomes of applied fixes may be retained by us in anonymised form, with all identifiers and personal data removed, to calibrate our scoring, evaluate and improve our prompts, and improve the product. This is how the Service gets better at the work you bought it for. Customers on a paid plan may opt out of this use by writing to post@clarvia.io; the opt-out applies from the day we receive it. Anonymised data already derived is not reversed, whether you opt out or leave.

11.5 We do not sell your data, and we do not license it to third parties for their own commercial purposes.

12. Acceptable use and suspension

12.1 You direct the Service only at sites you own or are authorised to analyse and publish to.

12.2 You do not use the Service to publish unlawful, misleading or infringing content, to circumvent access controls, to resell raw access to our APIs, or to attempt to extract our models or scoring method.

12.3 We may suspend an account that breaches clause 12.1 or 12.2, or that is being used fraudulently. Except where the law or an immediate risk requires otherwise, we contact you first and give you a chance to fix the problem.

12.4 On termination for cause your access ends and no refund is due for the current period. Your data is kept for 30 days and then deleted.

13. Liability

13.1 Neither party is liable for indirect or consequential loss, including loss of profit, revenue, goodwill or data.

13.2 Our total liability for all claims taken together is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

13.3 Clauses 13.1 and 13.2 do not apply to gross negligence, wilful misconduct, or liability that cannot be limited under Norwegian law.

13.4 The Service is provided "as is" and "as available", without warranties of any kind beyond those stated in these terms.

14. Changes to these terms

14.1 We may change these terms. We give at least 30 days' written notice by email before a material change takes effect.

14.2 If you do not accept the change, cancel before it takes effect. Continued use after the notice period means you accept the new version.

15. Governing law and venue

15.1 Norwegian law governs these terms.

15.2 Disputes that cannot be resolved amicably are brought before Oslo tingrett (Oslo District Court) as the agreed venue. For consumers resident in the EEA, this does not affect mandatory rights to bring proceedings where they live.

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